Posted on 21. Apr, 2009 by in Toolkit
Think the employees at your practice or facility know how to stop an Internet scam in its tracks? Think again. You must educate your staff members on how to react to even the simplest virus or hoax, or risk leaking your patients’ PHI to hackers and identity thieves.
Strategy: Distribute a “Do’s & Don’ts” tip sheet similar to the one below to all your regular e-mail or Web users. Tell them to refer to the sheet each time they spot a suspicious e-mail or are contacted by companies claiming to need personal data, advises Elisabeth Derwin, an information technology specialist with Bennet Health System in San Francisco.
Internet Safety Dos & Donts
1. If you don’t recognize the sender, don’t open the email or attachments. Before you open the attachment, try to determine if it’s legitimate by scanning the e-mail. Does it contain a phone number you can call to double check that the attachment is not a virus? If a friend or co-worker sent the attachment, call or e-mail that person to make sure they meant you to receive the file. But, if the body of the e-mail is empty or contains text that makes no sense to you, your best bet is to delete the e-mail without opening the attachment.
When in doubt, check for these common signs of an e-mail virus: 1) The e-mail’s subject line is suspicious (e.g., “iloveyou” or “Anna Kournikova”); 2) it was sent in the middle of the night; and 3) there are multiple messages containing attachments from the same sender.
2. Do use hard-to-guess,...
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