Posted on 12. Jan, 2009 by in Toolkit
One practice reveals the policy that slashed its outstanding A/R.
Every office has them — outstanding claims that plague your collection efforts. To collect every penny, implement a standard follow-up policy, such as this one from David R. Grover, accounting director for Otolaryngology Associates in Fairfax, Va.
“The policy takes the employee through how to work a claim, file documentation and put notes in the system,” Grover explains. His employees “all know that they are not to deviate from this policy.”
Results: For Otolaryngology Associates the policy made a big impact. “Since its implementation, our outstanding claims have dropped almost 50 percent,” Grover says.
Grover’s Policy for Follow-Up of Claims and Patient Calls … More …
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