Why Is the Co-Pay I Collected Short By $20?

Posted on 06. Feb, 2010 by Editor in Coding Challenge

Verify co-pay early to save time, money

Question: A patient came to our office for a routine exam with the same insurance card she’s had for years. We charged her the standard copay of record. Then I found out her…

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One Response to “Why Is the Co-Pay I Collected Short By $20?”

  1. Nidhi Maheshwari

    13. Feb, 2010

    In today’s economy where Insurers keep changing the plan and keep hiking the rates, patient is not going to inform the front desk about his/her increased copayments until the front desk staff asks. Its is more important now than ever that the eligibility and benefit verification be done everytime the patient walks in the door to ensure that small amounts like these are not missed out during collection. After all it all sums up!

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